Terms and Conditions

Utssavi, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our website.

This Privacy Policy forms an integral part of our Terms & Conditions. By accessing or using our website, you agree to be bound by this Policy. If you do not agree, please do not use or access our website.

1. About the Website

• This website is owned and operated by Utssavi, registered under the laws of India.
• We follow high standards of data security and customer privacy to ensure safe transactions.
• This Privacy Policy may be updated periodically without prior notice. Please review it regularly.

2. Consent

• You consent to the collection, use, storage, and disclosure of your information as described.
• Your personal data may be retained as required for business or legal purposes.
• Non-personal or anonymized data may be retained indefinitely.

3. Information We Collect

a) Personal Information

Collected when placing orders, creating accounts, or contacting us:

• Name
• Email address
• Phone number
• Shipping and billing address

Purpose: Order processing, delivery, support, fraud prevention, and communication.

b) Payment & Commercial Information

• We do not store card details, CVV, or PINs
• Payments are handled by secure third-party gateways
• We may receive limited transaction details

Purpose: Order processing, analytics, promotions, and fraud prevention.

c) Internet & Network Activity

• IP address
• Browser type
• Device information
• Approximate location

Purpose: Analytics, personalization, fraud detection, and marketing optimization.

d) Communication Records

• Calls, emails, WhatsApp chats

Purpose: Quality assurance and service improvement.

e) Social Media Content

• Public reviews or comments may be reshared

Purpose: Marketing and engagement.

f) Third-Party Data

• Used to improve delivery, prevent fraud, and customize ads

4. Use of Information

• Process and fulfill orders
• Send updates and notifications
• Improve website experience
• Conduct analytics and research
• Comply with legal requirements

We are not responsible for missed communications due to incorrect contact details.

5. Data Security & Access

We take reasonable measures to protect your data from unauthorized access or misuse.

• Data is confidential and not sold or rented
• Shared only with trusted partners or when legally required

6. Cookies & Tracking Technologies

We use cookies to enhance performance and analyze traffic.

• Improve user experience
• Analyze usage patterns

Third-party tools like Google or Meta may also use tracking technologies.

7. External Links

We may link to third-party websites but are not responsible for their content or privacy practices.

8. Data Accuracy & Updates

You are responsible for keeping your information accurate and updated.

9. Account Deletion & Data Removal

To request deletion, contact us with:

• Full name
• Registered mobile number

Email: utssavisales@gmail.com

Deleting data may limit access to services.

10. Marketing Communications & Opt-Out

You can opt out of promotional messages anytime:

Email: utssavisales@gmail.com

Transactional messages will still be sent when required.

11. Retention of Information

• Personal data is retained only as necessary
• Non-personal data may be retained indefinitely

12. Grievance Redressal

If you have concerns, contact:

Name: Harika
Designation: Grievance Officer
Contact: 9553552099

13. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page.

14. Governing Law

This policy is governed by the laws of India. Jurisdiction: Hyderabad.